Your Personal DataMatters to Us

This policy has been prepared to explain the general principles regarding personal data processed through the radikalsolar.com website and related communication, quotation, application, pre-sales evaluation, after-sales support, corporate communication, and similar processes.

Our Company adopts the principle of processing personal data lawfully and fairly; accurately and, where necessary, up to date; for specific, explicit, and legitimate purposes; and in a manner that is relevant, limited, and proportionate to the purposes for which such data is processed.

Depending on the nature of your relationship with us, the following categories of data may be processed:

• Identity and contact data: Basic information you provide to us, such as your name, surname, phone number, email address, company details, and position/title.
• Customer transaction and request data: Information contained in contact forms, quotation requests, support messages, dealership applications, and correspondence carried out with us.
• Project and quotation data: Data shared during solar, EPC, site survey, feasibility, technical requirement, energy consumption, and project evaluation processes.
• Digital transaction data: IP address, date and time information, device/browser details, log records, website usage data, and security and performance records.
• Legal and commercial transaction data: Records processed within the scope of contracts, invoices, payments, quotation approvals, commercial correspondence, and legal obligations.

We process only the data that is necessary and avoid data processing activities that are irrelevant to the process or disproportionate in scope.

Your personal data may be collected through contact and quotation forms on our website, email correspondence, phone calls, face-to-face meetings, contracts, application forms, digital platforms, cookies, log records, and similar physical or electronic channels by automated, partially automated, or non-automated means.

Such data may be processed based on legal grounds including explicit consent where required, compliance with legal obligations, necessity for the establishment or performance of a contract, protection or exercise of a legal right, and the legitimate interests of the data controller, as permitted under applicable data protection legislation. Where explicit consent is required, your separate consent will be requested.

Your personal data collected may be processed for the following purposes:

• Receiving, evaluating, and responding to communication requests.
• Carrying out quotation, feasibility, engineering, site survey, EPC, and energy solutions processes.
• Managing customer relations, pre-sales, and after-sales operations.
• Planning and executing dealership, business partnership, and supplier processes.
• Fulfilling contractual obligations and ensuring business continuity.
• Ensuring information security, system security, error tracking, and prevention of misuse.
• Complying with legal obligations relating to retention, reporting, proof, and auditing.
• Carrying out marketing, satisfaction, promotional, and corporate communication activities to the extent necessary.

Your personal data may be transferred on a limited basis to third parties, in accordance with applicable data protection legislation, for the purpose of providing services, conducting business processes, fulfilling legal obligations, and maintaining information technology infrastructure.

• To authorized public institutions and organizations, courts, and other official authorities.
• To solution partners from whom we receive legal, financial advisory, audit, and similar professional services.
• To service providers offering hosting, server, email, analytics, security, CRM, and software infrastructure services.
• Depending on the nature of the requested service, to EPC companies, technical teams, field teams, logistics partners, or financial solution partners.
• To relevant third parties where your explicit consent is required, and only within the scope of that consent.

Where an international data transfer is necessary, appropriate safeguards and transfer conditions required by the applicable legislation are taken into consideration.

Your personal data is retained for as long as necessary for the purposes for which it is processed and for the minimum retention periods prescribed by applicable legislation. Data whose retention period has expired or whose processing purpose no longer exists is deleted, destroyed, or anonymized in accordance with the law.

Our Company implements reasonable technical and organizational measures to prevent unlawful processing of and access to personal data, to ensure the safekeeping of such data, and to reduce the risk of unauthorized access. In this context, we may use protection mechanisms such as authorization controls, access restrictions, logging, system security measures, and regular updates.

As a data subject whose personal data is processed, you have the following rights under applicable data protection legislation:

• To learn whether your personal data is being processed.
• To request information if your personal data has been processed.
• To learn the purpose of processing and whether your personal data is used in accordance with that purpose.
• To know the third parties to whom personal data is transferred domestically or abroad.
• To request the correction of incomplete or inaccurate personal data.
• To request the deletion or destruction of personal data within the framework of the conditions set forth by the applicable legislation.
• To request notification of correction, deletion, or destruction actions to third parties to whom personal data has been transferred.
• To object to a result that is unfavorable to you arising from the exclusive analysis of processed data by automated systems.
• To request compensation if you suffer damage due to unlawful processing of personal data.

Cookies and similar technologies may be used to make the experience provided through our website more secure, faster, and more functional.

• Technical cookies necessary for the basic functioning of the website.
• Mandatory recording mechanisms used for security, session management, error prevention, and misuse detection.
• Analytics tools used for performance measurement, traffic analysis, and user experience improvement.
• Preference, marketing, or retargeting technologies, where you have provided consent.

You may be able to reject or delete certain cookies by changing your browser settings. However, in such cases, some functions of the website may not operate as expected.

You may submit your requests within the scope of applicable data protection legislation to us, together with information and documents verifying your identity, depending on the nature of your request. Applications are evaluated within the procedures and time limits prescribed by the legislation in force.

For requests regarding our privacy policy, our data processing activities, or your personal data, you may contact us through our communication channels.